Return Policy

All orders shipped to Alaska, Hawaii, and all international locations will be billed additional shipping charges. You can request a shipping quote before the item ships. Once the item ships you will be responsible for the full amount of the shipping, no exceptions.

The following return policy applies to any shipped order: You must return any purchased item in 25 days from the origional purchase date. Waterbed heaters, waterbed sheets, and mattress pads are exchange only. You will be charge a 15% restocking fee plus origional shipping charges-no exceptions. Call toll free to arrange return.

Any order that is delivered by any other means than UPS-you are responsible for inspecting the product before signing the drivers delivery receipt that you received the merchandise in good condition.  If you sign delivery receipt, you are waving all rights to file a claim against the delivery carrier as well as us being the shipper.  This includes trying to obtain a chargeback or credit from your credit card company.  If you then do indeed find damages exist you will be fully responsible for all freight and repair charges that are needed to make your order correct.  No Exceptions.